Are you struggling to make your repayments?

Do you require financial assistance?

We are here to help.

Reach out for support early.

You can call us before you know that you might miss your next payment. Changes to your household budget, including increased cost of living pressure or unexpected household expenses, increases in interest rates, or other changes to circumstances could impact your ability to make your repayments.

Don’t wait until you are in arrears before reaching out. If you know you might not be in a position to make loan repayments contact us now to discuss your situation so that we can offer support during this time.

We understand that you may need help, and you are not alone. There are many reasons why you might need to contact us, including:

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Unemployment
Illness / medical expenses
Relationship breakdown, including domestic violence and financial abuse
Death in the family
Unexpected changes in income or expenditure
Natural disaster
Mental health issues
Business failure

We are here to support you when you need it.

We’re committed to helping you navigate through these difficult times.
We tailor solutions that fit your needs and that are sustainable for the long term.

Do you have unexpected reduction in income or an increase in expenses that affect your next payment?

Resimac Financial Assistance contact centre:

Telephone: 0800 38 48 58 or 09 927 7700

‍Email: hardship@resimac.co.nz

‍Post: Post to PO Box 37066 Parnell Auckland 1052

Not only we can help you, there are additional free resources that may be of assistance to you.

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Here is what you need to know about
Financial Hardship Assistance and Credit Reporting.

While you’re on hardship assistance, reporting to external credit agencies will show a Hardship flag (H).Your balance and any overdue amounts are not disclosed and the account/s will not show as being in default.

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While the Hardship flag may impact on your ability to obtain further credit, this flag indicates that we are working together to try and improve your situation. Seeking hardship assistance, such as a payment holiday or payment reduction for a period of time, may be a better outcome for you and your overall credit status, so it’s important you get in touch with our Financial Assistance team.

Dispute Resolution

If you are dissatisfied with our response to your Financial Assistance application, please contact us.
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