We are currently experiencing extremely high enquiry volumes – please rest assured we are working through all enquiries as quickly as possible. During this time, we thank you for your patience and apologise for any inconvenience if our service levels do not meet your expectations.

Information about coronavirus COVID-19:

We at Resimac are taking every step possible to ensure the health and safety of our customers, staff and the wider community and to minimise any disruptions resulting from the coronavirus COVID-19. During this time we thank you for your patience, and apologise for any inconvenience if our service levels do not meet your expectations.

Supporting our customers who have been impacted

If you have been affected by COVID-19 and are concerned about your financial position, please click here.

We have consultants available to help with enquiries and discuss the relief options available to customers experiencing financial hardship.

Common types of assistance we support include:

  • Deferred repayments
  • Long term repayment arrangements
  • Time to seek financial / counselling advice
  • Reduced repayments
  • Converting repayments to Interest Only

Our team of specialists will work in partnership with you to determine the most suitable arrangement for you.

General coronavirus information

For general information about the virus including how you can protect yourself, we recommend visiting the dedicated page on the New Zealand Government Department of Health website.


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System maintenance
We are currently experiencing technical issues with CustomerZone.
Please email customerassist@resimac.co.nz for any urgent enquiries. During this time, your online account will not be accessible. We apologise for any inconvenience.

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Due to planned server maintenance, our log-in page will not be available on Sunday 1st January between 4:00am and 7:00am NZST.

We apologise for any inconvenience caused.