Financial hardship assistance

 

We recognise that borrowers may from time-to-time experience financial hardship, or for whatever reason may have missed a repayment or be unable to make their upcoming repayment(s). The most critical action one should take in such a situation is be up-front about your situation. We have a dedicated team to assist clients with a Resimac loan, and from the range of options we have available to those experiencing hardship we will attempt to help find the most appropriate solution for your situation. We may have greater flexibility if you make contact with us early on.

  • Hardship Fact Sheet

     
  • Hardship Application Form

     
  • Financial Services Complaints Ltd:

     

    Website:www.fscl.org.nz

    Email:info@fscl.org.nz

    Telephone:(Free Call) 0800 34 72 57

    Please note that before FSCL can investigate your complaint, they do require you to have first provided us with the opportunity to address your concern. External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.