contact us

Contact Us

RESIMAC’s commitment to ensuring our products and services meets your expectations means that we value and encourage your feedback regarding how we are performing. If you would like to compliment one of our staff or have a suggestion on how we can improve, please let us know. We welcome your feedback regarding the service provided by the RESIMAC team. Please email our Customer Service Team to let us know how well we are performing.

Sometimes though, we may get things wrong and if we have, we need you to tell us and give us the opportunity to put things right. Where possible, we’ll resolve your concern on the spot however, depending on the nature of the issue, this may take up to 15 business days. If we need more time, we’ll let you know and we will keep you informed on the progress of your complaint at least every 10 business days. Please get in touch with your usual contact person at RESIMAC Home Loans or you can contact us by phone, fax or email on the details provided below.  

Please ensure you have read the Privacy Policy before using this form.
0800 38 48 58
+64 9 927 7700
0800 86 329 87

Level 1, 280 Parnell Road, Auckland 1052
PO Box 37066, Parnell, Auckland 1151

In the event that you are not entirely satisfied with our assessment, you can also submit your complaint to Financial Services Complaints Ltd on:

Telephone:  (Call Free) 0800 347257

Please note that before FSCL can investigate your complaint, they do require you to have first provided us with the opportunity to address your concern. External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints.

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